Shipping, duty and tax information

This page covers our delivery terms as well as information about VAT and import duties. If you have special requirements or want more information please get in touch.

VAT, import duties, taxes


VAT at the prevailing rate (currently 20%) will be charged on all orders supplied within the UK.


VAT at the prevailing rate (currently 20%) will be charged on all orders exported to EC countries unless your VAT number is provided at the time of ordering.


VAT is not charged on export orders supplied to non-EC countries. Import and/or other duties may be payable at the destination country, please check with your authorities.


We endeavour to hold stock of all our standard styles. Unless otherwise agreed, your order will be despatched when payment is received. For UK deliveries, please allow 5 working days for your order to arrive. Overseas delivery time will be advised when you place your order.

Postage & shipping

UK postage is free for orders over £250.

Delivery charges for orders under £250 please contact us on 01538 385888

Shipping charges will be added to all orders – please ask for details.

Returns policy

Refunds will be given (excluding postage/shipping costs) on goods returned in their purchased condition within 14 days of the date of purchase.

We can not accept returns on embroidered items

Contact us

Go to the contact page to send us a message with our enquiry form or get full contact details.